Empleo especializado en Informática y Telecomunicaciones
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Gtsc Sharepoint Support Specialist
| Empresa | Microsoft Ibérica S.R.L |
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| Oferta | Gtsc Sharepoint Support Specialist - MADRID | ||
| Provincia | Madrid - España | ||
| Perfil |
Knowledge, Skills and Experience:
- Essential skills SQL - database management and scripting IIS - utilization and general troubleshooting knowledge Windows SharePoint Services - utilization and general troubleshooting knowledge - Additional skills Windows platform knowledge Networking and connectivity - Technical /Functional Skills Candidates must have a strong demonstrated background in competitive Microsoft products. MCSE, MCSA or other Microsoft Premier certification(s) in the technologies supported. Bachelor degree in a technical area recommended. Otherwise demonstrated technical skills/passion in that field or similar expertise is required. Candidate will have excellent written and verbal communication skills in English and Spanish and demonstrated customer service skills. Support will be delivered in English or Spanish. Enthusiasm for and experience with Microsoft products, and passion for Microsoft technologies. Strong teamwork attitude and self-drive is key. Demonstrated ability to solve complex technical issues. - Personal Attributes Accountable, Team Player, Service minded - Qualifications Degree or similar |
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| Experiencia | Más de 5 años | ||
| Puesto |
Provide responsive, reliable technical solutions to customers who use Microsoft Sharepoint products
Team / Department Mission: To provide proactive and reactive support to Microsoft customers in the most efficient, knowledgeable and professional manner. Key Accountabilities: Solve technical problems. Provider satisfactory solutions to Microsoft customers, which will involve handling difficult situations (complaint handling, sensitive customers). Have a working knowledge of current GTSC, Global policies and processes involving Case handling and support boundaries. Take an active role in challenging and suggesting enhancements on existing processes and workflow. Actively participate in Newsgroups. Preparation and Delivery of pro-active support services (Supportability Reviews, Supportability Consulting and Expert Roundtables, trainings). Assist with special projects as assigned (Bus & Process Improvement). Assist in special projects in conjunction with other MS department (MCS, Pre Sales, …) Key Success Criteria: Very Good Customer Satisfaction |
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| Jornada | Jornada completa | ||
| Tipo contrato | Temporal | ||
| Funciones | Consultor - Diseño | ||
| Tecnología | MCS Pre Sales Microsoft Premier certification . . | ||
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Otras ofertas de empleo:
gtsc, MCS, Pre, Sales, Madrid
Más Ofertas de empleo de Microsoft Ibérica S.R.L
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